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August 2019; 9 (4) Research

Appointment completion in pediatric neurology telemedicine clinics serving underserved patients

Parul Dayal, Celia H. Chang, William S. Benko, Aaron M. Ulmer, Stephanie S. Crossen, Brad H. Pollock, Jeffrey S. Hoch, Jamie L. Kissee, Leslie Warner, James P. Marcin
First published April 22, 2019, DOI: https://doi.org/10.1212/CPJ.0000000000000649
Parul Dayal
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Celia H. Chang
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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William S. Benko
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Aaron M. Ulmer
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Stephanie S. Crossen
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Brad H. Pollock
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Jeffrey S. Hoch
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Jamie L. Kissee
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Leslie Warner
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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James P. Marcin
Department of Pediatrics (PD, SSC, JLK, JPM) and Department of Neurology (CHC, WSB), University of California Davis Health; Center for Health and Technology (AMU, JPM), University of California Davis Health; Department of Public Health Sciences (BHP, JSH), University of California Davis Health; Center for Healthcare Policy and Research (JSH), University of California Davis Health, Sacramento; and Shasta Community Health Center (LW), Redding, CA.
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Citation
Appointment completion in pediatric neurology telemedicine clinics serving underserved patients
Parul Dayal, Celia H. Chang, William S. Benko, Aaron M. Ulmer, Stephanie S. Crossen, Brad H. Pollock, Jeffrey S. Hoch, Jamie L. Kissee, Leslie Warner, James P. Marcin
Neurol Clin Pract Aug 2019, 9 (4) 314-321; DOI: 10.1212/CPJ.0000000000000649

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Abstract

Background To determine whether telemedicine improves access to outpatient neurology care for underserved patients, we compared appointment completion between urban, in-person clinics and telemedicine clinics held in rural and underserved communities where neurology consultations are provided remotely.

Methods In this retrospective study, we identified patients scheduled for outpatient care from UCDH pediatric neurologists between January 1, 2009, and July 31, 2017, in person and by telemedicine. Demographic and clinical variables were abstracted from electronic medical records. We evaluated the association between consultation modality and visit completion in overall and matched samples using hierarchical multivariable logistic regression.

Results We analyzed 13,311 in-person appointments by 3,831 patients and 1,158 telemedicine appointments by 381 patients. The average travel time to the site of care was 45.8 ± 52.1 minutes for the in-person cohort and 22.3 ± 22.7 minutes for the telemedicine cohort. Telemedicine sites were located at an average travel time of 217.1 ± 114.8 minutes from UCDH. Telemedicine patients were more likely to have nonprivate insurance, lower education, and lower household income. They had different diagnoses and fewer complex chronic conditions. Telemedicine visits were more likely to be completed than either “cancelled” or missed (“no show”) compared with in-person visits (OR 1.57, 95% CI: 1.34–1.83; OR 1.66, 95% CI: 1.31–2.10 matched on travel time to the site of care; OR 2.22, 95% CI: 1.66–2.98 matched on travel time to UCDH).

Conclusions The use of telemedicine for outpatient pediatric neurology visits has high odds of completion and can serve as an equal adjunct to in-person clinic visits.

Footnotes

  • Funding information and disclosures are provided at the end of the article. Full disclosure form information provided by the authors is available with the full text of this article at Neurology.org/cp.

  • Received December 27, 2018.
  • Accepted March 4, 2019.
  • © 2019 American Academy of Neurology
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